Hiring a collection agency can be a difficult decision to make, since diplomacy is always the easier option. However, you are entitled to the money owed to you for the services you have carried out or the product you have sold. In these situations, it is always the better option to hire a collection agency. No matter how a customer tries to evade payment, a collection agency will always find a way to get the money that is owed to you. If you are worried about your reputation or cost of hiring, you should not be because these are petty worries in comparison to the relief of knowing your hard earned money has not gone down the drain. There are only so many customers you can cut your losses with, which is where the collection agency can step in.